Ans: IVR technology is an automated telephone system that enables incoming callers to access information through a voice response system with pre-recorded messages. It allows users to utilize menu options via touch-tone keypad selection, directing their calls to specific information without the need to speak to an agent.

Ans: FastHub's IVR solution stands out with the following features: Personalized recorded voice prompts and messages Real-time engagement with customers Ability to gather required information and route calls to the appropriate recipient Voice recognition for gathering input and responses

Ans: Yes, FastHub's IVR system is capable of supporting multiple languages. It can be configured to operate in any language, providing a versatile solution for diverse customer bases.

Ans: Yes, FastHub offers flexibility in providing either toll-free or standard-rated lines for the IVR system. Depending on your business requirements, we can tailor the solution to meet your specific needs.

A: For information on pricing plans and packages, please feel free to leave a message for Sales via our website or contact us toll-free at 0800712354. They will provide detailed information based on your specific business requirements.

Ans: The IVR system can handle large volumes of calls, ensuring a high level of customer satisfaction. It efficiently delivers information, enhances customer support management, and provides unlimited customer access.

Ans: The IVR system can handle large volumes of calls, ensuring a high level of customer satisfaction. It efficiently delivers information, enhances customer support management, and provides unlimited customer access.

Ans: The IVR system acts as a virtual receptionist, saving on labor costs and utilizing resources efficiently. It operates 24/7, even during high call volumes, contributing to better customer service and increased profits.

Ans: FastHub's technical expertise offers various customized IVR solutions with personalized features, quick service, detailed product information, and effective business management. The IVR platform acts as an information-delivering system and enhances customer service.

Ans: For further inquiries or to discuss your specific needs, Please feel free to leave a message for Sales via our website

Ans: No, currently, our IVR services are limited to operations within Tanzania. We cannot establish SIP connections over the internet or VPN. The service can be set up on our SIP Gateway or at the customer's office physically located in Tanzania.

Ans: No, due to regulatory restrictions, our services cannot be extended to any cloud provider outside Tanzania. Internet connection for SIP is not allowed. However, if there is no physical office in the country, we can deploy your server or rent one of our colocated servers from our data center hosting. All service deployment needs to be done physically in Tanzania, as these servers cannot be connected remotely.

Ans: If the client does not have a physical office in Tanzania, we can deploy your server or rent one of our colocated servers from our data center hosting. However, all service deployment must be physically done in Tanzania, as these servers cannot be connected remotely due to internet restrictions.

Ans: If the client is hosting IVR, a physical link from any Mobile Network Operators in Tanzania is needed to ensure connectivity and compliance with regulatory requirements. This physical link is necessary for properly functioning the Voice Solution hosted by the client.

Ans: No, it is not allowed to create SIP connections over the internet or VPN for our voice services in Tanzania. The service can only be set up on our SIP Gateway or at the customer's physical location in Tanzania.