FastHub's Call Center Solution is a centralized telephone system facility equipped to handle large volumes of customer telephone requests for businesses. It offers a comprehensive set of features for inbound and outbound call management, interactive voice response (IVR), automated attendants, and live customer care and service representatives.

Our solution stands out with the following features: Interactive Voice Response (IVR) or Automated Attendant Inbound and Outbound Dialing Live customer care and service representative Efficient call routing for customer-to-business, business-to-customer, and business-to-business calls

The features include: Voice Mailbox, Voice Recording Call Parking & Paging, and Automated Attendant Features: Call Conferencing, Relational Database Integration: Interactive Voice Response, Third-Party System Integration: Syncs with CRM software or ticketing systems for access to relevant customer data. Call Queuing

FastHub's Voice Solution allows telephones to make calls to each other and connect to the public switched telephone network (PSTN) using VoIP protocols such as SIP or H.323. It resolves communication challenges by focusing on handling business customers using VoIP through toll-free or standard-rated E1 calling numbers.

The Admin can view feedback created and voice recordings within the Call Center System.

Call Center Agents can view, create feedback, and review all feedback they have created in the system

Yes, FastHub provides flexibility in offering either standard-rated or toll-free lines for the Call Center Solution. Depending on your business requirements, we can tailor the solution to meet your specific needs.

No, our Call Center Solution uses SIP 100%, but it is not allowed through the internet or VPN. The system is configured to comply with local regulations, ensuring security and compliance.

For further inquiries or to discuss your specific needs, Please feel free to leave a message for Sales via our website

For further inquiries or to discuss your specific needs, Please feel free to leave a message for Sales via our website

For further inquiries or to discuss your specific needs, Please feel free to leave a message for Sales via our website

No, currently, our Call Centre services are limited to operations within Tanzania. We cannot establish SIP connections over the internet or VPN. The service can be set up on our SIP Gateway or at the customer's office physically located in Tanzania.

No, due to regulatory restrictions, our services cannot be extended to any cloud provider outside Tanzania. Internet connection for SIP is not allowed. However, if there is no physical office in the country, we can deploy your server or rent one of our colocated servers from our data center hosting. All service deployment needs to be done physically in Tanzania, as these servers cannot be connected remotely.

No, due to regulatory restrictions, our services cannot be extended to any cloud provider outside Tanzania. Internet connection for SIP is not allowed. However, if there is no physical office in the country, we can deploy your server or rent one of our colocated servers from our data center hosting. All service deployment needs to be done physically in Tanzania, as these servers cannot be connected remotely.

If the client does not have a physical office in Tanzania, we can deploy your server or rent one of our colocated servers from our data center hosting. However, all service deployment must be physically done in Tanzania, as these servers cannot be connected remotely due to internet restrictions.

If the client is hosting a Call Centre, a physical link from any Mobile Network Operator in Tanzania is needed to ensure connectivity and compliance with regulatory requirements. This physical link is necessary for properly functioning the Voice Solution hosted by the client.

No, it is not allowed to create SIP connections over the internet or VPN for our voice services in Tanzania. The service can only be set up on our SIP Gateway or at the customer's physical location in Tanzania.