Ans: The text limit for a single SMS message is 160 characters.

Ans: Our SMS package has no expiry.

Our NOC team is available for 16 hours, 7 days a week, providing first-level support.

Each MNO will provide a Partner portal for which you will receive credentials.

1.Shared Paybill: When using FastHub's shared paybill, the payment reflects as being made to FastHub when users make payments. 2. Dedicated Paybill: With a dedicated paybill, the business acquires the paybill directly from Mobile Network Operators (MNOs).

Shared Paybill: It takes 3 to 7 working days to set up a shared paybill. Dedicated Paybill: Acquiring and integrating a dedicated paybill from MNOs takes 6 to 7 weeks.

No, Vodacom is not available for Push payment on the shared pay bill.

No, the shared pay bill service is not available for Microfinance.

Mobile Money Collection can be used to pay for various services offered by businesses, ensuring a convenient and secure payment method for customers.

Customers initiate payments by using their mobile money services to send money to the provided account number. They are required to include a unique reference or order number during the transaction.

Yes, businesses using Mobile Money Collection should have a unique reference or order number for each transaction. This ensures proper tracking and identification of payments.

FastHub implements security measures to safeguard Mobile Money Collection transactions. Data encryption and compliance with relevant security standards are integral parts of the security measures implemented.

Yes, Mobile Money Collection is suitable for businesses of all sizes, providing a versatile payment solution that caters to the needs of both small and large enterprises.

Please contact our business team by leaving a message on the website, and the team will get back to you with the relevant information.

On average, it takes 48 to 72 working hours.

No, the Mobile Money Commission fee is exclusive of Operator Charges.

Each MNO will provide a Partner portal for which you will receive credentials.

FastHub's Call Center Solution is a centralized telephone system facility equipped to handle large volumes of customer telephone requests for businesses. It offers a comprehensive set of features for inbound and outbound call management, interactive voice response (IVR), automated attendants, and live customer care and service representatives.

Our solution stands out with the following features: Interactive Voice Response (IVR) or Automated Attendant Inbound and Outbound Dialing Live customer care and service representative Efficient call routing for customer-to-business, business-to-customer, and business-to-business calls

The features include: Voice Mailbox, Voice Recording Call Parking & Paging, and Automated Attendant Features: Call Conferencing, Relational Database Integration: Interactive Voice Response, Third-Party System Integration: Syncs with CRM software or ticketing systems for access to relevant customer data. Call Queuing

FastHub's Voice Solution allows telephones to make calls to each other and connect to the public switched telephone network (PSTN) using VoIP protocols such as SIP or H.323. It resolves communication challenges by focusing on handling business customers using VoIP through toll-free or standard-rated E1 calling numbers.

The Admin can view feedback created and voice recordings within the Call Center System.

Call Center Agents can view, create feedback, and review all feedback they have created in the system

Yes, FastHub provides flexibility in offering either standard-rated or toll-free lines for the Call Center Solution. Depending on your business requirements, we can tailor the solution to meet your specific needs.

No, our Call Center Solution uses SIP 100%, but it is not allowed through the internet or VPN. The system is configured to comply with local regulations, ensuring security and compliance.

Ans: Yes, you can send SMS messages longer than 160 characters. The SMS count will be visible before sending the message.

Ans: Certainly, we offer a reseller option. For additional details, kindly leave a message for Business Support through our website.

For further inquiries or to discuss your specific needs, Please feel free to leave a message for Sales via our website

For further inquiries or to discuss your specific needs, Please feel free to leave a message for Sales via our website

For further inquiries or to discuss your specific needs, Please feel free to leave a message for Sales via our website

Ans: If your message exceeds this limit: 2 Concatenated SMS messages can accommodate up to 306 characters,3 Concatenated SMS messages can handle up to 459 characters, and Concatenated SMS messages allow up to 612 characters. Please note that the character count includes spaces and special characters.

Ans: Yes, you can send personalized SMS through the Excel upload option.

No, currently, our Call Centre services are limited to operations within Tanzania. We cannot establish SIP connections over the internet or VPN. The service can be set up on our SIP Gateway or at the customer's office physically located in Tanzania.

No, due to regulatory restrictions, our services cannot be extended to any cloud provider outside Tanzania. Internet connection for SIP is not allowed. However, if there is no physical office in the country, we can deploy your server or rent one of our colocated servers from our data center hosting. All service deployment needs to be done physically in Tanzania, as these servers cannot be connected remotely.

No, due to regulatory restrictions, our services cannot be extended to any cloud provider outside Tanzania. Internet connection for SIP is not allowed. However, if there is no physical office in the country, we can deploy your server or rent one of our colocated servers from our data center hosting. All service deployment needs to be done physically in Tanzania, as these servers cannot be connected remotely.

If the client does not have a physical office in Tanzania, we can deploy your server or rent one of our colocated servers from our data center hosting. However, all service deployment must be physically done in Tanzania, as these servers cannot be connected remotely due to internet restrictions.

If the client is hosting a Call Centre, a physical link from any Mobile Network Operator in Tanzania is needed to ensure connectivity and compliance with regulatory requirements. This physical link is necessary for properly functioning the Voice Solution hosted by the client.

No, it is not allowed to create SIP connections over the internet or VPN for our voice services in Tanzania. The service can only be set up on our SIP Gateway or at the customer's physical location in Tanzania.

Ans: CSV (Character Separated Values) file.

Ans: Yes, you need to add 255 to your contact list.

Ans: Yes, you can send scheduled SMS as per your preferred date and time.

Ans: Sent SMS reports are available, and we don’t archive the reports.

Ans: The recipients receive messages with a title (or Header), making it easier for recipients to identify the source of the message. The title looks like FASTHUB. The Sender should not be more than 11 Characters.

Ans: Please feel free to leave a message for Sales via our website or contact us toll-free at 0800712354.

Ans: Our Bulk SMS product provides API documentation for seamless integration with your applications. We support all standard interconnect protocols such as SMPP, and HTTP (REST API).

Ans: To sign up, Please feel free to leave a message for Sales via our website or call us at 0800712354 for free. You'll need to provide some basic information, and our team will guide you through the onboarding process.

Ans: We provide real-time delivery reports, allowing you to track the status of each message sent. You can access these reports through the user dashboard or API.

Ans: is an SMS-based tool designed for conducting straightforward questionnaires. It enables mobile users to provide real-time, structured feedback through a concise set of questions.

Ans: Surveys can be created in diverse formats, encompassing multiple-choice questions, open-ended queries, and rating scales. The product provides a variety of question types to cater to the specific needs of your survey.

Ans: Absolutely. With the Mobile Survey product, you have the flexibility to customize the appearance of your surveys. This includes adding your logo, selecting specific color schemes, and incorporating personalized messages to align with your brand.

Ans: You can initiate a survey in two ways: by sending the first question directly to mobile users or by allowing users to start the survey by sending specific keywords.

Ans: Our platform offers a user-friendly dashboard, allowing you to access real-time analytics, generate reports, and export data for in-depth analysis.

Ans: We prioritize the security of collected data by implementing robust measures. These include data encryption and adherence to data protection regulations, ensuring a high level of security for all survey data.

Ans: Certainly. We offer integration options and provide API documentation to ensure smooth integration with your existing systems

Ans: To get information on pricing plans, please feel free to leave a message for Sales via our website or call us at 0800712354 for free. Our team will be happy to assist you through the inquiry process.

Ans: Participants can engage in the survey using smartphones and feature phones. It is an SMS-based survey.

Ans: Yes, our survey platforms empower you to reward participants with incentives, such as Airtime or Mobile Money, upon the completion of all survey questions.

Ans: is a platform that allows users, customers, and the general public, to quickly query and access valuable information. This can be achieved through SMS queries, providing an efficient means of communication.

Ans: FastHub's Information on Demand service offers the following unique features: Generate leads from existing marketing channels, Enable users to navigate a menu of information, and facilitate education about various products and services.

Ans: Mobile users initiate interaction by sending a keyword to a short code. The application sends a menu through SMS, allowing users to select and respond to specific menu items for desired information. If further information is requested, an email alert is sent to the Company for follow-up.

Ans: The objective is to enable the public to have a dialogue with the system through text messages.

Ans: The service is intended for Company customers and the general public, offering a user-friendly means to access relevant information.

Ans: Mobile users send a keyword to an Sms short code, triggering the system to send a menu via SMS. Users then select the desired menu item, and the application responds with the requested information.

Ans: Yes, the service can be used as a self-help tool to provide information efficiently, reducing the volume of customer care queries.

Ans: Users expressing interest in specific information generate high-quality leads. The system alerts the Company, allowing them to contact the mobile user for further information, leading to a higher conversion rate.

Ans: Yes, the service allows for easy updating and editing of information, providing a convenient and efficient means for the services/information provider.

Ans: To get started, the Company can contact FastHub's sales team by leaving a message for Sales via our website. Our team will guide you through the onboarding process and provide the necessary information for implementation.

Ans: The company has the flexibility to populate the application with text content relevant to its services, products, and solutions. This allows for a customized and informative user experience.

Ans: Registering on all Mobile Networks in Tanzania takes 3 to 7 working days.

Ans: FastHub's Outbound Dialing (OBD) solution is a robust system designed to efficiently manage mobile service-provider-initiated outbound calls. It includes features such as an automated voice attendant, subscription reminders, and the ability to track the duration users listen to audio messages. This solution is an effective tool for business promotions, critical subscriber alerts, and detailed call analytics.

Ans: The Outbound Dialing Solution offers: Automated Voice Attendant Subscription reminders Ad campaign management Efficient handling of outbound calls Detailed call analytics, including the duration users listen to audio messages Improved operational efficiency

Ans: The benefits of the Outbound Dialing Solution include: Improved operational efficiency Enhanced customer service and increased customer satisfaction Immediate message delivery during emergencies via voice calls Advanced analytics to track user engagement, including audio listening duration

Ans: Yes, the Outbound Dialing Solution is an effective tool for subscription reminders, alerting subscribers in critical times for the continuation of subscriptions. It adds significant value over manual operations, especially for large numbers.

Ans: In the Automated Call Flow, the Company initiates calls to their customers, who then receive automated messages related to any company issue. This feature streamlines communication with customers.

Ans: Yes, the platform provides a Live Calls and Call Queues Reporting section. It displays recorded calls and reports on the status of those calls, indicating whether the customer answered, was busy, or did not answer at all.

Ans: The solution allows for the addition of numbers that the Company wishes to call. This flexibility ensures that specific customer segments can be targeted effectively.

Ans: The Campaigns feature allows users to add, edit, or delete broadcast campaigns. Users can activate/deactivate a campaign when adding or editing it. Existing campaigns are displayed in a list for easy management.

Ans: For information on pricing plans and packages, Please feel free to leave a message for Sales via our website or contact us toll-free at 0800712354. They will provide detailed information based on your specific business requirements.

Ans: For further inquiries or to discuss your specific needs, Please feel free to leave a message for Sales via our website

Ans: No, currently, our OBD services are limited to operations within Tanzania. We cannot establish SIP connections over the internet or VPN. The service can be set up on our SIP Gateway or at the customer's office physically located in Tanzania.

Ans: No, due to regulatory restrictions, our services cannot be extended to any cloud provider outside Tanzania. Internet connection for SIP is not allowed. However, if there is no physical office in the country, we can deploy your server or rent one of our colocated servers from our data center hosting. All service deployment needs to be done physically in Tanzania, as these servers cannot be connected remotely.

Ans: If the client does not have a physical office in Tanzania, we can deploy your server or rent one of our colocated servers from our data center hosting. However, all service deployment must be physically done in Tanzania, as these servers cannot be connected remotely due to internet restrictions.

Ans: If the client is hosting OBD, a physical link from any Mobile Network Operators in Tanzania is needed to ensure connectivity and compliance with regulatory requirements. This physical link is necessary for properly functioning the Voice Solution hosted by the client.

Ans: No, it is not allowed to create SIP connections over the internet or VPN for our voice services in Tanzania. The service can only be set up on our SIP Gateway or at the customer's physical location in Tanzania.

Ans: IVR technology is an automated telephone system that enables incoming callers to access information through a voice response system with pre-recorded messages. It allows users to utilize menu options via touch-tone keypad selection, directing their calls to specific information without the need to speak to an agent.

Ans: FastHub's IVR solution stands out with the following features: Personalized recorded voice prompts and messages Real-time engagement with customers Ability to gather required information and route calls to the appropriate recipient Voice recognition for gathering input and responses

Ans: Yes, FastHub's IVR system is capable of supporting multiple languages. It can be configured to operate in any language, providing a versatile solution for diverse customer bases.

Ans: Yes, FastHub offers flexibility in providing either toll-free or standard-rated lines for the IVR system. Depending on your business requirements, we can tailor the solution to meet your specific needs.

A: For information on pricing plans and packages, please feel free to leave a message for Sales via our website or contact us toll-free at 0800712354. They will provide detailed information based on your specific business requirements.

Ans: The IVR system can handle large volumes of calls, ensuring a high level of customer satisfaction. It efficiently delivers information, enhances customer support management, and provides unlimited customer access.

FastHub's WhatsApp Business API Solution is designed to help businesses create a personalized communication flow with their customers via WhatsApp. It enables efficient and effective communication with features such as delivery and read receipts, lead generation, and brand identification.

Our solution stands out with the following features: Delivery and reading receipts for efficient communication Lead generation capabilities Brand name ID for differentiation Custom personalized phone number

WhatsApp Business API is designed for larger companies and does not provide a front-end interface or a standalone app. Instead, businesses integrate the API endpoint into their existing business software for a seamless communication experience.

Our solution includes features such as: Messaging & Ticketing Targeted Broadcast Customer Segmentation End-to-End Encryption Emoji + Sticker Support Self-Service Template Submission Unlimited Template Messages Submission WhatsApp API setup WhatsApp Inbox

Ans: The IVR system can handle large volumes of calls, ensuring a high level of customer satisfaction. It efficiently delivers information, enhances customer support management, and provides unlimited customer access.

Yes, AI can be added to the chatbot. However, it is limited to English and Swahili; any local language is not currently supported.

Ans: The IVR system acts as a virtual receptionist, saving on labor costs and utilizing resources efficiently. It operates 24/7, even during high call volumes, contributing to better customer service and increased profits.

Ans: FastHub's technical expertise offers various customized IVR solutions with personalized features, quick service, detailed product information, and effective business management. The IVR platform acts as an information-delivering system and enhances customer service.

Ans: For further inquiries or to discuss your specific needs, Please feel free to leave a message for Sales via our website

Ans: No, currently, our IVR services are limited to operations within Tanzania. We cannot establish SIP connections over the internet or VPN. The service can be set up on our SIP Gateway or at the customer's office physically located in Tanzania.

Ans: No, due to regulatory restrictions, our services cannot be extended to any cloud provider outside Tanzania. Internet connection for SIP is not allowed. However, if there is no physical office in the country, we can deploy your server or rent one of our colocated servers from our data center hosting. All service deployment needs to be done physically in Tanzania, as these servers cannot be connected remotely.

Ans: If the client does not have a physical office in Tanzania, we can deploy your server or rent one of our colocated servers from our data center hosting. However, all service deployment must be physically done in Tanzania, as these servers cannot be connected remotely due to internet restrictions.

Ans: If the client is hosting IVR, a physical link from any Mobile Network Operators in Tanzania is needed to ensure connectivity and compliance with regulatory requirements. This physical link is necessary for properly functioning the Voice Solution hosted by the client.

Ans: No, it is not allowed to create SIP connections over the internet or VPN for our voice services in Tanzania. The service can only be set up on our SIP Gateway or at the customer's physical location in Tanzania.

Yes, the Chatbot can be customized according to your specifications, providing a tailored solution for your business requirements.

Yes, the Chatbot can be customized according to your specifications, providing a tailored solution for your business requirements.

For detailed pricing information, please feel free to message Sales via our website or contact us toll-free at 0800712354. They will provide you with the relevant pricing details based on your specific requirements.