Mobile money is a service that allows a mobile phone user to store funds in a secure electronic account, linked to a mobile phone number as provided by mobile network operators such as M-Pesa, Tigopesa, Airtel Money, Halopesa, or others.

Through mobile money services, users can store, send, and receive money using their mobile phones. They can pay for goods and services, utility bills, school fees, or many others. They can also withdraw cash from authorized known Mobile Money agents.

Our Mobile money services are easily accessible, fast, and secure to our customers through multiple channels such as USSD code, WhatsApp, Mobile application, Mobile Point of Sale(MPOS), Web & Dynamic Scannable QR codes.

Deposit Payments: This type of mobile money payment allows businesses to collect and accept funds/payments from Customers to Business (C2B) through the use of six(6) digits numbers called Paybill in such a way that it enables customers to pay for various goods and services offered by businesses via mobile phone channels. Customers can make payments to businesses by navigating through the operator’s Mobile Money USSD menu and/or app to effect and complete the payment transaction. The customer has to cite a reference, business number(paybill), and amount, the transaction is finally authenticated by password from the user’s mobile money wallet PIN.

Payout/Withdraw Payments: B2C (Business to Customers) Mobile Money Disbursement: This type of mobile money payment allows businesses to disburse or send out funds/payments to their payees most commonly referred to as customers, staff, volunteers, beneficiaries, or various stakeholders. Payout payments enable businesses to perform Business To Customer (B2C) transactions.

Mobile Money USSD Push Payment: This type of mobile money payment allows merchants/third parties to initiate the payment request to a customer over USSD Push interaction through our Merchant Payment API, the customer will approve the transaction by entering Mobile Money wallet (Airtel Money, M-Pesa, Tigopesa, or Halopesa) PIN on USSD interface menu to approve and confirm the transaction. Our Payment Gateway will finally call the callback API of the merchant with final transaction details after the customer’s confirmation, callback API would be hosted by a third-party system as per the given Callback API details.

Mobile Money API: Our Mobile Money Payment Gateway through APIs is able to expose send, receive & transaction lookup Mobile Money functionalities through secured Mobile Money APIs which support end-to-end data encryption with authorization, payload hashing with signing, and authentication. Our Payment Gateway allows businesses to extend the power of their existing systems such as e-commerce sites, billing systems, or accounting systems by tapping into our Payment API, Payout API, USSD Push Debit Payment API, or Transaction Lookup API.

Our Unique Mobile Money Payments Features:

1. Contactless ways for payments of goods and services

2. Ability to integrate/enable any existing legacy system or database with mobile money payments

3. We are offering extremely large transaction processing throughput(TPS) for real-time transaction settlements.

We have a SMS (short message service) or USSD (Unstructured Supplementary Service Data) querying platform that allows users to quickly query and access company useful information. It enables users to navigate a SMS or USSD menu of information. Information on demand is used to educate the public about services, products, and solutions of an enterprise.

Our Unique Information on Demand Features:

1. The mobile users can access information at their own convenience.

2. Very efficient way of providing access to information as the services/information provider uploads the information once and edits when necessary.

3. Can be used to obtain high quality customer leads since the users have shown interest in you – leading to a higher conversion rate.

4. Can be used to obtain high quality customer leads since the users have shown interest in you – leading to a higher conversion rate.

FastHub is the best and the leading Bulk SMS and SMS Gateway service provider in Tanzania that offers top quality Bulk Messaging Marketing, transactional, notifications and SMS gateway services for high quality delivery of SMS and short message services.
We have a Bulk SMS gateway in Tanzania for GSM networks that connect our clients & partners in order to operate various Bulk SMS applications either through our SMS Platform or an API. Our Bulk API supports both SMPP (Short Message Peer-to-Peer) and HTTP based APIs.

Our reliable and cheap bulk messaging services enables our clients and partners to run various applications and text message-based campaigns such as informing customers or potential customers and other stakeholders on any relevant matters such as engagement messages, awareness, offers, security notifications, service outage, and festival greetings, etc.

Our Unique Bulk SMS and SMS Gateway Features:

1. Highly reliable, dependable and cost-efficient mass messaging system.

2. Extremely user-friendly interface to deploy and manage campaigns

3. Bulk messaging service that is in real time, targeted with delivery reports and scheduling features

FastHub is the best and the leading Bulk SMS and SMS Gateway service provider in Tanzania that offers top quality Bulk Messaging Marketing, transactional, notifications and SMS gateway services for high quality delivery of SMS and short message services.

We have a Bulk SMS gateway in Tanzania for GSM networks that connect our clients & partners in order to operate various Bulk SMS applications either through our SMS Platform or an API. Our Bulk API supports both SMPP (Short Message Peer-to-Peer) and HTTP based APIs.
Our reliable and cheap bulk messaging services enables our clients and partners to run various applications and text message-based campaigns such as informing customers or potential customers and other stakeholders on any relevant matters such as engagement messages, awareness, offers, security notifications, service outage, and festival greetings, etc.

Our Unique Bulk SMS and SMS Gateway Features:

1. Highly reliable, dependable and cost-efficient mass messaging system.

2. Extremely user-friendly interface to deploy and manage campaigns

3. Bulk messaging service that is in real time, targeted with delivery reports and scheduling features

We have USSD Gateway session-oriented services through the use of USSD Shortcode mobile based menu driven application that allows a 2-way interactive communication between customers and your system
A USSD Shortcode is a five-digit number (such as *123*45#) that initiates USSD session from cell phone. It is usually an easy number to remember which is significantly shorter than telephone numbers that allows two-way communication between our partners and their customers through a dedicated USSD session.

Our Unique USSD Shortcode Gateway Features:

1. A self-administrative service that saves the customer from the hassle of queuing for a service that would take a minute to complete.

2. USSD that allows a 2-way interactive communication between customers and your system. It provides a quick way of reaching and communicating with your clients.

3. Can be used in conjunction with other advertising mediums with the USSD being the call to action

We provide simplified, direct and reliable concentration point for consuming end-to-end Value-Added Services (VAS) from operators through an easy to use APIs with integration of the partner’s existing IT infrastructure like ERP and/or other legacy applications to deliver mobile interactions over VAS channels such as SMS, USSD, Payments and lots more.

A call center service is a centralized telephone system facility that is equipped to handle large amounts of customer telephone requests to businesses. Our Outbound and Inbound call routing services can handle any customer to business; business to customer; or business to business calls.

We provide cost-efficient and reliable call center solution in Tanzania, our customer service call center can handle all telephone communications with customers and provide an extension of any company’s marketing and customer care services by simply being presented by a recorded menu or a direct call to a live customer service representative with extensive features including but not limited to voice mailbox, voice recording, call queuing, calls parking and paging, call conferencing, automated attendant features, relational database integration, interactive voice response, ability to both send and receive faxes and third-party system integration.

Our Unique Call Center Features:

1. Inbound and Outbound Dialing

2. Live customer care & service representative.

FastHub has the best and an easy-to-use real-time feedback-rendering platform that is using SMS and USSD based tools of conducting surveys for feature and smartphone users that help your business get the answers you need from your audience in real-time.

We make use of SMS Shortcode or USSD code tools for conducting simple and complex questionnaires or quizzes with a couple of questions that allows any mobile users to give real-time structured feedback to any business, enterprise or organization directly from their phones through opening a direct SMS or USSD session communication channel between companies and customers.

Several mobile surveys or quizzes can be conducted simultaneously, to create a survey or quiz the partner has to give it a name and specify the survey type, then questions are inserted as per relevant question type i.e., closed ended and open ended.

Our Unique Mobile Survey Features:

1. Get qualitative and quantitative feedback and insights of your service quality, market position.

2. Efficiently collect, respond and analyse data or information from your customer in real-time using text based mobile survey. 

We have a SMS gateway service in Tanzania that offers SMS services through the use of SMS Shortcode. A Shortcode is a five-digit number (such as 12345) which can either be used to send or receive SMS alongside Multimedia Messaging System (MMS) from cell phone.

It is usually an easy number to remember which is significantly shorter than telephone numbers that allows two-way communication between our partners and their customers. Shortcodes are available either in Toll Free or in Standard Rates.

Our Unique SMS Shortcode Features:

1. Customers of Company X will be able to send messages for free to a five-digit short code (150XX) and such messages will be instantly visible online on a computer via the system provided by FastHub. Such messages can be of various purposes such as opinions, inquiries, complaints, responses to questions or call-for-actions.

2. A company can use SMS Shortcode to collect feedback from their target audience.

Our WhatsApp Business API powers your communication with customers by sending notifications, customer service information, and essential information your customers need on WhatsApp. It is designed to provide customers simple, secure, and reliable way experience.

Our Unique WhatsApp API Features:

1. Delivery and read receipts to reach and receive feedback from your target audience efficiently and effectively.

2. Generate enough leads from its current marketing channels.

3. Verified business checkmark and brand name ID differentiates you. 

We offer Outbound dialing solution in Tanzania. Outbound Dialling enables automatic dialling out of calls to a list of mobile users. OBD utilizes the Interactive Voice Response (IVR) calling system where the customer first listens to the pre-recorded audio promotion, and then punches corresponding DTMF (Dual-Tone Multi-Frequency) keys from the handset keypad to activate a service.

Our Unique Outbound Dialling Features:

1. Effective tool for subscription reminders, alerting subscribers in critical time for continuation of subscriptions.

2. Automated Voice Attendant.

We have an Interactive Voice Response (IVR) technology that automates customer interaction: by allowing callers to interact using touch-tone digits. IVR helps customer service through their own inquiries by following the IVR recorded audio instructions.

Our Unique Interactive Voice Response Features:

1. Configure personalized recorded voice messages and prompts.

2. A platform that engages with customers in real-time.

3. Ability to handle large volumes of calls and thus provide your customers with a high level of customer satisfaction. 

We have USSD and SMS Insurance platform enables insurance companies to send Bulk SMS to their customers reminding them of various information particularly the expiry date of their respective insurance plans and query of their plans using SMS Shortcode or USSD channel. FastHub is the best and leading Bulk SMS and SMS Gateway provider in Tanzania that offers best Bulk Messaging and SMS gateway services for high throughput delivery of SMS and short message services.

Our Unique Mobile Insurance Features:

1. Acts as central database for customer relationship management.

2. Can be used to send notification of government policy updates and national holiday and seasonal greetings such as Independence Day, New Year’s etc.

3. Create a feedback pool, where by Insurance X can collect feedback directly from the public and respond to them accordingly.

4. Remind insurers of their expiry dates and premiums and other queries.