| SMS Traffic Range | Price Per SMS in TZS (VAT Excl) | Price Per SMS in TZS (VAT Incl) |
|---|---|---|
| 0 – 500,000 | Tsh 21 | Tsh 25 |
| 500,001 – 1,000,000 | Tsh 17 | Tsh 20 |
| 1,000,000 – 1,500,000 | Tsh 14 | Tsh 17 |
| 1,500,000+ | Tsh 11 | Tsh 13 |
| API costs | Tsh 100,000 | Tsh 118,000 |
| Activity | Item Count | Unit Cost (VAT Excl) | Unit Cost (VAT Incl) |
|---|---|---|---|
DEDICATED |
|||
| USSD Shortcode Acquisition - TCRA | One Off | $2,000 | $2,360 |
| USSD Shortcode Acquisition - TCRA | Yearly – Paid from Year 2 | $2,000 | $2,950 |
Operator Integration: Operators Fees |
|||
| Vodacom | One Off | $0 | $0 |
| Tigo | One Off | $0 | $0 |
| Airtel | One Off | $0 | $0 |
| Halotel | One Off | $0 | $0 |
| Zantel | One Off | $0 | $0 |
Operator Integration: FastHub Fees |
|||
| Vodacom | Per SMS | $750 | $885 |
| Tigo | Per SMS | $750 | $885 |
| Airtel | Per SMS | $750 | $885 |
| Halotel | Per SMS | $750 | $$885 |
| Zantel | Per SMS | $750 | $885 |
| USSD Tree Development (For not more than 5 level tree) | One Off | $3,000 | $3,000 |
USSD Session Cost (No Charges to Customers) |
|||
| Vodacom | For Every 20 Seconds | Tsh 44 | Tsh 52 |
| Tigo | Per Session | Tsh 35 | Tsh 41 |
| Airtel | Per Session | Tsh 35 | Tsh 41 |
| Halotel | Per Session | Tsh 35 | Tsh 41 |
| Zantel | Per Session | Tsh 35 | Tsh 41 |
| Support and Maintenance for One Short for All Operators | Monthly | $500 | $590 |
Note: USSD sessions are between 2 to 3mins depending on operator. |
|||
| Activity | Item Count | Unit Cost (VAT Excl) | Unit Cost (VAT Incl) |
|---|---|---|---|
| IVR Service One Off Setup (Voice line, service and Extensions Configuration) | One off - Paid after contract signing | Tsh 10,000,000 | Tsh 11,800,000 |
| Dedicated PBX Module for Non-Shared Management, IVR Management, Audio Prompt Management, Reporting, Admin Module and Many More | One off – Paid after contract signing | Tsh 8,000,000/USD 3,500 | Tsh 9,440,000/USD 4,130 |
| One Time Installation Cost | One off – Paid after contract signing | Tsh 5,000,000 | |
| ISDN PRI/E1, Toll-Free Rated Line Lease, Hosting and Maintenance | Monthly | Tsh 800,000 | Tsh 944,000 |
Call Charges Per Second |
|||
Call Charges Per Second - Toll free |
|||
| Incoming Call Per Second-Toll Free Number (TFN) | Billed Monthly | Tsh 4.5 | Tsh 5.3 |
| Incoming Call Per Second-Toll Free Number (TFN) | Billed Monthly | Tsh 4.5 | Tsh 5.3 |
Call Charges Per Second – Standard Rated |
|||
| Incoming Call Per Second – Standard rated | Billed Monthly | Tsh 0 | Tsh 0 |
| Incoming Call Per Second – Standard rated | Billed Monthly | Tsh 0 | Tsh 0 |
Call Center Agents |
|||
| Call Center Agents/User Less Than 10 | Per Agent/User Per Month | Tsh 0 | Tsh 0 |
| Call Center Agents/User Less Than 10 | Per Agent/User Per Month | Tsh 25,000 | Tsh 25,000 |
| "Mid-Level Phone Mid-Level Phone (Optional) Recording of Each IVR voice prompt (Optional)" | Per IP Phone | Tsh 400,000 | Tsh 472,000 |
| "Mid-Level Phone Mid-Level Phone (Optional) Recording of Each IVR voice prompt (Optional)" | Per IP Phone | Tsh 200,000 | Tsh 236,000 |
| Activity | Item Count | Unit Cost (VAT Excl) | Unit Cost (VAT Incl) |
|---|---|---|---|
| IVR Service One Off Setup (Voice line, service and Extensions Configuration) | One off | Tsh 10,000,000 | Tsh 11,800,000 |
| Dedicated PBX Module for Non-Shared Management, IVR Management, Audio Prompt Management, Reporting, Admin Module and Many More | One off | Tsh 8,000,000/USD 3,500 | Tsh 9,440,000/USD 4,130 |
| One Time Installation Cost | One off | Tsh 5,000,000 | |
Call Charges Per Second |
|||
Call Charges Per Second - Toll free |
|||
| Incoming Call Per Second-Toll Free Number (TFN) | Billed Monthly | Tsh 4.5 | Tsh 5.3 |
| Incoming Call Per Second-Toll Free Number (TFN) | Billed Monthly | Tsh 4.5 | Tsh 5.3 |
Call Charges Per Second – Standard Rated |
|||
| Incoming Call Per Second – Standard rated | Billed Monthly | Tsh 0 | Tsh 0 |
| Incoming Call Per Second – Standard rated | Billed Monthly | Tsh 0 | Tsh 0 |
Call Center Agents |
|||
| Call Center Agents/User Less Than 10 | Per Agent/User Per Month | Tsh 0 | Tsh 0 |
| Call Center Agents/User Less Than 10 | Per Agent/User Per Month | Tsh 25,000 | Tsh 25,000 |
| "Mid-Level Phone Mid-Level Phone (Optional) Recording of Each IVR voice prompt (Optional)" | Per IP Phone | Tsh 400,000 | Tsh 472,000 |
| "Mid-Level Phone Mid-Level Phone (Optional) Recording of Each IVR voice prompt (Optional)" | Per IP Phone | Tsh 200,000 | Tsh 236,000 |
| Activity | Item Count | Unit Cost (VAT Excl) | Unit Cost (VAT Incl) |
|---|---|---|---|
| Dedicated Shortcode | Acquisition from TCRA | $2,000 | $2,360 |
| Dedicated shortcode renewal | Renewal code charges paid to TCRA | $2,500 | $2,500 |
SMS Cost Incoming Toll Free |
|||
Call Charges Per Second - Toll free |
|||
| Vodacom | Per SMS | Tsh 80 | TTsh 90 |
| Tigo pesa | Per SMS | Tsh 80 | TTsh 90 |
| Halotel | Per SMS | Tsh 80 | TTsh 90 |
| Airtel | Per SMS | Tsh 80 | TTsh 90 |
SMS Cost Outgoing |
|||
| Vodacom | Per SMS | Tsh 26 | TTsh 31 |
| Tigopesa | Per SMS | Tsh 26 | TTsh 31 |
| Halotel | Per SMS | Tsh 26 | TTsh 31 |
| Airtel | Per SMS | Tsh 26 | TTsh 31 |
| Support and Maintenance for All Operators | Monthly | Tsh 500,000 | Tsh 590,000 |
| Activity | Item Count | Unit Cost (VAT Excl) | Unit Cost (VAT Incl) |
|---|---|---|---|
| Pay Bill Number Code Acquisition | One Time | $0 | $0 |
Third party integration per operator - One Off Fee |
|||
| Vodacom | Per SMS | $750 | $885 |
| Tigo | Per SMS | $750 | $885 |
| Airtel | Per SMS | $750 | $885 |
| Halotel | Per SMS | $750 | $885 |
| Zantel | Per SMS | $750 | $885 |
Mobile Money Commission Charges per Transaction Exclusive of Operator Charges |
|||
| M-Pesa | Per Transaction | 1.85% | 1.85% |
| Tigopesa | Per Transaction | 1.85% | 1.85% |
| Halopesa | Per Transaction | 1.85% | 1.85% |
| Airtel-Money | Per Transaction | 1.85% | 1.85% |
| Paybill Hosting, Support and Maintenance | Monthly | $0 | $0 |
MOBILE MONEY-SHARED PAYBILL |
|||
| Vodacom | Per Operator | $0 | $0 |
| Tigo | Per Operator | $0 | $0 |
| Airtel | Per Operator | $0 | $0 |
| Halotel | Per Operator | $0 | $0 |
| Zantel | Per Operator | $0 | $0 |
| Paybill Hosting, Support and Maintenance | Monthly | Tsh 0 | Tsh 0 |
| Integration and Account Activation | One time | $500 | $590 |
Mobile Money Commission Charges per Transaction Exclusive of Operator Charges |
|||
| Mpesa | Per Transaction | 1.85% | 1.85% |
| TigoPesa | Per Transaction | 1.85% | 1.85% |
| Airtel Money | Per Transaction | 1.85% | 1.85% |
| Halopesa | Per Transaction | 1.85% | 1.85% |
| Activity | Item Count | Unit Cost (VAT Excl) | Unit Cost (VAT Incl) |
|---|---|---|---|
DEDICATED |
|||
| TCRA Shortcode Annual Fees | Annual | $2,000 | $2,360 |
| TCRA Shortcode Annual Fees Renew | Annual | $2,500 | $2,950 |
Operator Integration: Operators Fees |
|||
| Tigo | One Off | $750 | $885 |
| Airtel | One Off | $750 | $885 |
| Halotel | One Off | $750 | $885 |
| Zantel | One Off | $750 | $885 |
Operator Integration: FastHub Fees |
|||
| M-Pesa | Per SMS | $750 | $885 |
| Tigopesa | Per SMS | $750 | $885 |
| Halopesa | Per SMS | $750 | $885 |
| Airtel-Money | Per SMS | $750 | $885 |
SMS Cost Incoming Toll-Free Charges to Customer |
|||
| M-Pesa | Per SMS | Tsh 80 | Tsh 94 |
| Tigopesa | Per SMS | Tsh 80 | Tsh 94 |
| Halopesa | Per SMS | Tsh 80 | Tsh 94 |
| Airtel-Money | Per SMS | Tsh 80 | Tsh 94 |
SMS Cost Outgoing |
|||
| M-Pesa | Per SMS | Tsh 26 | Tsh 31 |
| Tigopesa | Per SMS | Tsh 26 | Tsh 31 |
| Halopesa | Per SMS | Tsh 26 | Tsh 31 |
| Airtel-Money | Per SMS | Tsh 26 | Tsh 31 |
| Support and Maintenance for All Operators | Monthly | $500 | 590 |
| Activity | Item Count | Unit Cost (VAT Excl) | Unit Cost (VAT Incl) |
|---|---|---|---|
| One Time Keyword Setup Fee | Per Keyword | Tsh 150,000 | Tsh 177,000 |
SMS Cost Incoming Toll Free (No Chargers to Customer) |
|||
| Vodacom | Per SMS | Tsh 80 | Tsh 94 |
| Airtel | Per SMS | Tsh 80 | Tsh 94 |
| Tigo | Per SMS | Tsh 80 | Tsh 94 |
| Halotel | Per SMS | Tsh 80 | Tsh 94 |
| Zantel | Per SMS | Tsh 80 | Tsh 94 |
| Shortcode Rental, Support and Maintenance for All Operators | Monthly | Tsh 500,000 | Tsh 590,000 |
| Activity | Item Count | Unit Cost (VAT Excl) | Unit Cost (VAT Incl) |
|---|---|---|---|
| 1 – 20 Users | Tsh 100,000 | Tsh 118,000 | |
| 21 – 50 Users | Tsh 75,000 | Tsh 88,500 | |
| 51 – 100 Users | Tsh 50,000 | Tsh 59,000 | |
| 100+ Users | Tsh 25,000 | Tsh 29,500 | |
| Training; | Tsh 0 | Tsh 0 | |
| One Time Setup | Tsh 8,000,000 | Tsh 9,440,000 |
| Activity | Item Count | Unit Cost (VAT Excl) | Unit Cost (VAT Incl) |
|---|---|---|---|
| System Set-Up fee | One time | Tsh 3,500,000 | Tsh 4,130,000 |
| SMS Cost Outgoing | Per SMS | Tsh 21 | Tsh 25 |
| Mobile Money Commission Charge Per Transaction | Per Transaction | 1.85% | 1.85% |
| Mobile Insurance Platform Support, Hosting and maintenance for all operators | Monthly | Tsh 350,000 | Tsh 413,000 |
| ITEM | Item count | Unit cost(VAT EXCL) | Unit cost(VAT Incl) |
|---|---|---|---|
| WhatsApp One Time Setup and Chatbot Tree Development | "One-Time Fee (For not more than 5 level tree)" | TSh4,000,000 | TSh472,000 |
| WhatsApp Business Number Hosting | Monthly Applicable to Dedicated WhatsApp Numbers Only | TSh 400,000 | TSh 472,000 |
| WhatsApp Business Number Hosting | Monthly Applicable to Dedicated WhatsApp Numbers Only | TSh 250,000 | TSh 295,000 |
| CRM Cost Per Agent | Monthly | TSh 150,000 | TSh177,000 |
| Session Message (Outgoing) | Per Reply (WhatsApp SMS) | TSh 4 | TSh 5 |
| Session Message (Incoming) | TSh 0 | TSh 0 | |
| WhatsApp Business Number Activation | One-Time Fee Applicable to Dedicated WhatsApp Numbers Only | TSh 1,500,000 | TSh1,770,000 |
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